The issue as to the extent in which Artificial Intelligence will lead to humans losing their jobs has been the hot topic of the last few years. However, a new study suggests that organisations that are investing in automated, smart and self-teaching systems are creating new jobs rather than reducing them drastically.
Researchers at Capgemini surveyed 1000 organisations which have deployed artificial intelligence systems and found that 4 out of 5 of them have created more jobs, with two thirds of respondents saying there have been no reduction in overall jobs.
We are still in the early stages of development of complex Artificial Intelligence systems, but all the signs are that the use of machine learning applications will augment and strengthen human workforces rather than make them redundant.
For instance, customer services is the area where most see Artificial Intelligence having a significant impact, with 73% of respondents saying they believe it will increase customer satisfaction.
Capgemini’s Head of Strategic Innovation, Tom Ivory, is very clear in saying that Artificial Intelligence could lead us into one of the biggest social and economic revolutions of all times, just like the revolution that took place everywhere in the world from the late 1800s to the early 1900s with the advent of cars, aeroplanes, telecommunications or mass electrification. The key to unlocking the revolutionary power of Artificial Intelligence within an organisation is “reskilling”. 71% of the organisations surveyed are reskilling employees, and the secret is to improve the way workers can leverage big data in terms of research, development and innovation.
Other statistics showing that Artificial Intelligence is creating jobs, rather than destroying them, come from the website Indeed, which has announced that demand for data scientists and artificial intelligence experts has increased, with 2.3 vacancies per candidate.
In other words, although we cannot exactly predict how Artificial Intelligence will actually develop in the future, currently the need to hire people who are able to work alongside intelligent machines is driving job growth upwards, rather than downwards.